Nova Inn Yellowknife

Fatima gave us a great first impression when we called to book. She stayed on the phone until the electronic confirmation came through and made sure she’d answered all our questions. She was professional and helpful, and even shared a few ideas for what to do when we arrive in Yellowknife. I’m looking forward to meeting her and thanking her in person.

Fatima at the front desk made our stay feel especially welcoming. When we asked for a room with a kitchenette, she quickly arranged the upgrade and checked that everything was right. She was friendly, responsive, and attentive to what we needed. We stayed four days at Nova Inn Yellowknife a few days ago, and found it clean, comfortable, well equipped, and conveniently located for seeing the city. The rooms were spacious and the amenities reliable. We’d gladly return, and hope management recognizes what a great part of the team Fatima is.

I was booked here for four nights while taking a coarse, but the experience was terrible and I won’t stay here again. My room was in a separate building with no parking, so I had to carry my luggage quite a distance. My vehicle was parked too far away for the remote starter to work, and there was no elevator, so I had to haul all my belongings up to the third floor. Even with the heat turned off, the room was 28 degrees while it was -30 outside. I had to open the window to try to cool it enough to sleep, then hooked up the air conditioner as well. There was clearly something wrong with the heating system.

I liked the room and the location, but the reception staff were the most unprofessional and unwelcoming group I’ve had to deal with. The housekeeping team were the only people who were friendly to us, and they were lovely. If you’re taking hundreds of dollars from guests, you should make them feel welcome. A little politeness, a smile, or basic manners would go a long way. Very poor.