Farida H.
The apartment itself was lovely, but the management has been very unprofessional. We’ve been waiting almost 60 days for our CHF500 damage deposit to be returned, and they misled us when we asked about it. We tried reaching them by landline, mobile, and WhatsApp, but got no answer or help. The booking website is now investigating. If you stay here, I strongly recommend getting confirmation of the refund before you leave, or asking them to process it on a credit card machine instead of waiting for a manual refund. The way this has been handled feels almost like theft and a scam.
