Petra B.
I booked a stay through Airbnb with Gabreta Apartments. A technical issue with payment processing caused Airbnb to cancel the reservation automatically. I only learned this on the day we arrived, when another guest was already occupying the apartment. The accommodation company hadn't told me and apparently had given the place to someone else. Airbnb later confirmed the cancellation was due to a payment processing failure, not something I'd deliberately done. Even so, Gabreta Apartments wouldn't agree to any amicable solution or let me use the amount already paid, 13,000,-, toward another stay. I found the management company's response extremely reluctant. I won't use this accommodation again.
