The Wellem Hotel

The room went uncleaned throughout our short weekend, even after reception said they’d contact housekeeping. We also asked for clean towels, but none arrived. The location is good, but for the price I’d choose somewhere else, since the service felt more like a three-star hotel. I have photos of the dust and the room’s condition, but I’ll spare you. At check-in, we were given our room number coldly, with no directions or information about the restaurants and bars. I had to ask before anyone explained how to find the room. Inside, it was sauna-hot and there was no duvet or blanket. Reception didn’t answer the phone, so I went downstairs and found staff chatting while it rang. They said they couldn’t do anything about the heat and told us to open a window. When I asked for a duvet, they said none were available. I asked if this was really a five-star hotel, and was told “not really,” probably four-star. I’m genuinely surprised this Wellem Hotel, a Hyatt property, is part of the Hyatt group. How it meets their standards is a mystery to me. This was one of the worst hotel stays I’ve had. I strongly advise against booking it.

The staircase is a real highlight, and the lounge has live piano in the afternoon. There’s also a nice bar downstairs. The restaurant deserves plenty of praise too, as it made a unique menu for a special request. It’s a beautiful, palace-like hotel in a great, easy-to-reach location. Quiet and spacious, it works well for a business trip, a special event, or just an overnight stay. The service was friendly and professional.

For a small family wanting a luxury place right in central Düsseldorf, this is hard to beat. The rooms are spacious and the service is fantastic. Honestly, it’s the best place to stay in the city.

They let me check in early at 10am without an extra charge. The location’s good too, right in the old town, and the service was perfect.