Nino B.
The payment problem has been especially disappointing. Reception blocked the room price on our card three times, then charged the full amount again at checkout rather than using the funds already blocked. More than 3,400 euros has been taken from our card. We told the hotel right away and contacted customer support. They said they’d get back to us on April 7th, but it’s now April 14th with no reply or update. We left two weeks ago. We stayed for six days. The building is historic, elegant, and distinctive, with a strong sense of tradition. Our room was comfortable and looked onto the street. Breakfast was generally very good and used high-quality products, though I wished there were more vegetables. The sauna arrangements also felt unusual to us. Men walked around completely naked not just in the sauna but in the shared areas too, which made us uncomfortable.
