Short Term Residences

Stay away. I think this is a scam hotel. I left a review, then they changed the hotel's name. They changed it back, but Holiday Rental and short-term residence are the same place. I believe they keep changing names because it's a cash grab. I canceled 15 minutes after booking when I discovered a policy prohibiting casual encounters. I knew I couldn't comply, so I canceled right away. That rule wasn't listed with the other rules when I read them before booking. Be careful. They can take my money, but TripAdvisor won't let me leave a review warning other travelers unless I've physically been at the hotel. That doesn't seem right.

We stayed in the rental for six months, and it was a very comfortable, clean, well-equipped place. The air conditioning worked excellently, the facilities stayed tidy, and every space was functional. Communication was clear and prompt from our first contact, and the service was professional. They were always ready to help and offer timely solutions. Our host, Francesco, was excellent and a wonderful person. It's a reliable, well-located choice if you want comfort and good service. Highly recommended!

I was there for two months, and it felt like they wanted me gone because I kept insisting on my service rights. With six days left on my second month's lease, Lenyn told me I had to leave Saturday because the apartment had already been rented to someone else. The leases here are arranged by phone, and they had my number. They could have asked whether I wanted another month, especially since someone else was interested. Instead, Lenyn said I had notified her the previous month but not this one, and that I had to go. Another team member could have checked with me, but that wasn't convenient for them. The replacement they offered, apartment 5A on the 5th floor, was in bad shape. I'd gone up twice to present and work on internet issues. The air conditioner and stove were broken, and the bed was really just a mattress on a badly built mezzanine, close to the ceiling. My husband is 5'11" and couldn't stand up there. When I said I couldn't stay because it wasn't in good condition, he mocked me by saying the internet was good. I said no thanks and left that same Saturday. I booked several months ahead, but the first night the apartment wasn't available and they hadn't told us. They tried to put us in a room without a stove, though I planned to cook. The room I ended up in had a stove that didn't work. I found out all this when I arrived and was given the room. Internet was a problem throughout the stay. At first there was none in the room, then a technician came about four times to address the repeater. They wouldn't pay for a dedicated connection for that room, even though it was one of the most expensive and remodeled units there. This was during the pandemic, when I was working from home and giving presentations to clients. Calls kept dropping, so I couldn't have a fluid conversation. The employees weren't customer service oriented. One of the office secretaries was terrible at solving problems and rude when I asked about a room issue, as if I were staying for free. I'm usually very sarcastic, and once when she said she'd send the internet technician again, I replied something like, “Well okay, but I know we'll be right back to the same thing 😅 and I doubt it'll work.” Anlly scolded me for being sarcastic and said I was controlling, among other things. She was truly unbearable and boring, and lived as though her life was a mess. The administrator, Jhovanny, had a loud voice like Anlly's and spoke combatively. He said they'd tried to solve the problem, but the internet fixes kept going in circles and they weren't looking for real solutions. He also had no tact, zero customer service skills, and a terrible way of speaking to clients. In the end, he offered no answer, just something like, “Oh well, take care and deal with what you have.” The apartment was supposed to be cleaned twice a week, but it was always only once. There were also leaks, and water stained a suitcase I had in a closet. The apartments were basically unfurnished, with just a stove and fridge, four glasses, four plates, a pot, one medium frying pan, two small frying pans, and a ladle. I had to bring a toaster, blender, more pans, can opener, lemon squeezer, microwave, dish rack, and other things, because otherwise there was no way to cook. I'm writing this because they removed the location under its previous name, probably because of bad reviews. I know exactly which room I stayed in, and it appears in the Google Maps photos. It's the same place, just renamed after getting very low ratings on all platforms.

I wouldn't recommend staying here. We were kept waiting until 7 pm for check-in even though it was supposed to be at 1, and every hour they told us to be patient because it would be ready soon. I lost a whole day. They don't answer questions, ignore their own rules, and kept lying. Then they accused me of lying and having a bad attitude, and claimed I'd spoken rudely. The staff didn't even know when a guest was meant to check out. Their rules also allow extra charges for water, electricity, and cleaning. We had hot water for only 2 of our 7 days, and that was after I kept reminding them it wasn't working. If you want a normal vacation, stay somewhere else.