Andrei P.
I’ve lost a client relationship with this place. It was my second stay, and I’d even recommended it to two other people who booked here in recent years. The rooms were clean, but renovations downstairs meant drilling started at 8 am every day we were there. Nobody mentioned it, apologized, or offered anything for the disruption. The service was poor this time: communication was bad, and their Spanish wasn’t very good either. Because we had two separate bookings, we needed to switch rooms, then waited three hours after checkout. Reception seemed completely unconcerned, even though a loyal customer was left waiting in the lobby. On our last day, they couldn’t arrange a late checkout or offer another solution. The staff lacked empathy and flexibility, and the service felt unprofessional.

