Fisa Rentals Ramblas Apartments

I’m writing this so nobody else has to go through what I did. I had the worst time since arriving in Barcelona, and lost about half a day of a two-day visit dealing with this. I also had to make international calls while standing in the middle of downtown with my luggage. I’m asking Agoda why a reservation it confirmed was not sorted out by check-in, and whether it responded quickly and properly once there was a problem. Customers who trust Agoda to make a booking shouldn’t have to spend their time, effort, and energy on an unplanned hotel move. I’ll hold Agoda, its local partners, and Pisarentals accountable however I can until this is resolved. Here’s what happened, as I understand it from my records. On 25/08/11 I booked the Lambance Hotel through Agoda and got a confirmation. From 25/12/06 to 12/08, I received no check-in information from the hotel. On 12/06 I completed the requested guest details and paid a €200 deposit and €25 tourist tax. I arrived at 15:00 for check-in and had no instructions. From 15:00 to 16:00 I made several calls to the hotel’s local office. They said Agoda had no reservation. Agoda confirmed that it had sent the booking number, guest details, and deposit information to the hotel that morning, but the booking still wasn’t confirmed. The call was cut off while I was getting frustrating responses. I called again and spoke to a different employee, then had to start over. The hotel asked me to email evidence so they could check the reservation, guest details, and deposit payment, and reply by email. I sent it and asked Agoda Customer Center for help. Agoda said it would contact the hotel through its local partner. The partner couldn’t reach the hotel either, and said it would give me a full refund so I could cancel. After that, I got no further guidance from Agoda Customer Center or the local partner, just an email saying to cancel if I wanted to. I called the hotel several more times and eventually got a room number and room password, but no front door password. The hotel said the only details it could give me were the room number and room password. I spent roughly 15 to 18 hours trying to sort this out. On 12/07, without the building entrance code, I had to order food delivery to eat. At dawn on 12/08 local time, Agoda processed a full refund for 12/07 to 12/08. Near 12/08, I booked Hotel Pulitzer Change Lodge, 300 meters away, through Agoda. I cancelled my Pisarentals booking for 12/07 to 12/08 after receiving the full refund, so I believe I should also get the full €200 deposit and tourist tax back. Agoda sent me a request for interim communication, but as of 19:30 on December 10 I had received no reply. After I returned to Korea on 12/10, I got a message from Agoda Hotel saying it couldn’t pay me €200 for the one night at Pisa Rentals. The message came through Agoda Messenger from 1210 Pisa Rentals Lambance. To me, that shows they could read the chats I’d sent on 12/07 about checking in: those messages showed as read almost right away, but I got no response from Pisa Rentals Lambance in the Agoda chat. Neither Agoda nor its local partner has done anything to resolve the issue so far. I haven’t received compensation for the half-day lost from my two-day Barcelona trip or for the calls to the international and public office numbers I used on December 07. I hope sharing this stops anyone else becoming a victim. Please bear in mind that something like this can happen.

You can’t ask for a better location, with literally everything close by. It was spotless, comfortable, and felt safe. I definitely recommend it if you’re going to barcelona.

We had a really great stay in this clean, spacious apartment. Las ramblas is just a two-minute walk away, but the place doesn’t feel right on top of it. Metro and bus connections are easy to reach, making it a perfect holiday base for exploring Barcelona.

The team communicated really well, and the apartment was quiet, clean, and just the right size. The location was amazing. We’ll start looking with FisaRental again when we’re back in Barcelona. Thanks for everything.