CC Opera Suites

The room was nice and clean, the beds were comfortable, and the employee who helped me was very kind. He answered my WhatsApp promptly and even killed a big spider on the ceiling, probably one that came in through the open window. I'd stay again, but only in a different room. The broken heater ruined this stay. In room 9, the heating stayed on full blast even after I turned it off. It was 27.5 degrees when I arrived. My climate controller could control the heat in four rooms, and turning off the heating in the others was the only way to stop mine. People in the other rooms would turn theirs back on without realizing it was heating my room. We shouldn't be able to control other rooms' climate. I had to keep the window open and repeatedly turn off room 11. Every time they turned their heat back on, it was set to 26, which I could see on the controller, and my room started blasting heat again. When I switched theirs off, mine stopped. I messaged the WhatsApp and a nice employee came to look. He confirmed there was nothing he could do because he wasn't a repair man, and said there were no vacant rooms. It was almost midnight, I had to get up at 7am, and I couldn't change hotels. He said I could sleep with the window open. It was raining, and I'm a very light sleeper. I'd booked this specific hotel because it said the rooms were sound proof, but all night I heard rain and patio noise, like AC units turning on and off. I still woke up sweaty and dehydrated because other guests kept heating my room by mistake. Room 9 shouldn't be rented until this is fixed. Imagine if I were elderly or sensitive to temperature, that room is dangerous. They need an HVAC repair man.