Balneario de Mondariz

The spa policies were poorly explained, and the hotel felt in poor condition. We wouldn't return, especially given the price. Spa access was limited to one included session for adults. Children were charged €30 for a two-hour session, and each additional visit also cost €30, so three visits would come to €90. That wasn't made clear when we booked. The pool water was below body temperature, around 36°C and colder than my gym pool. People were shivering and crowding near the warm-water outlets. Although our session lasted two hours, I could only stay in the water for one because it was so cold. Our room was cold despite staff checking the heating and saying it worked properly. We couldn't take off our jackets, and our four-year-old was uncomfortable and couldn't play. They brought a portable heater, which we left on overnight and through the next day, but the room still didn't get warm. The bed had two sheets and no duvet, more like summer bedding than winter bedding. When I asked for a duvet, staff laughed and said they only had very old blankets. The blanket was dusty and irritated my husband's nose. There were spider webs and visible mould in the room and bathroom, and the bathroom heater was rusty. The room itself was old and poorly maintained, with deeply scratched wooden floors, swollen skirting boards pulling away from the walls, and mirrors with black spots where the reflective coating was peeling. Staff weren't rude, but they weren't especially welcoming either. The receptionist didn't speak English, which made it hard to explain problems. Breakfast was acceptable but offered little choice. The breakfast area was understaffed, and the staff looked overwhelmed. I had to ask three times before I got gluten-free food.