Emily C.
We were travelling from London to Devon for a funeral and booked The Garden Studio through booking.com. The site let us include our four-year-old son, but the night before we were due to leave, Tamara texted to say she couldn’t honor the booking because their insurance didn’t allow children. When I phoned Tamara, she said she had no problem refunding us, “no questions asked,” and that booking.com had the money because she didn’t. We then asked booking.com for a refund. They followed their procedure and emailed Tamara, who was supposed to reply within 48 hours. Two weeks later, we were still trying to reach her by phone. She’s let us down badly and cost us a great deal of money. I believe the owner of The Garden Studio is a liar and a coward, and has refused to refund a booking she said she’d have no problem refunding.
