Ruth H.
I called beforehand to ask which room to book and was assured the place was family friendly. When we arrived, the pram wouldn’t fit through the door without help, and then we had to carry it up three or four flights of stairs. That alone wouldn’t have bothered me, but the apartment was in a terrible state. My child found a dressmaker’s pin sticking up from the floor, then another in the bedroom. The door’s chain lock had been removed, so security depended only on the key card. The walls were filthy, and there was a horrible-smelling stain on the sofa bed. We stayed about twenty minutes before booking another hotel at twice the cost. A month later, I still haven’t received the refund. Louise, the manager, kept saying it had been sent to accounts for processing, but she won’t return calls. I’ve now raised a fraud claim with my bank. Shocking. Please avoid.
