NOX Golders Green

I stayed all of February and loved it. Even though the area is lively, the double-glazed windows kept the noise out, and the rooms were clean, cosy and nice. The buses stop just across the road, and it's about three minutes to Sheppard Bush underground station and Westfield shopping centre. Going the other way, Olympia and Kensington are just as accessible, with all kinds of bus and train lines to take you around. Special thanks to Gesha for brilliant service and making me feel at home, looked after and cared for. Gesha is a gem of the NOX and deserves recognition and promotion. 🎉🤩🎇💕 Julia

The kitchenette was a highlight. It came with washing-up liquid and sponges, two sets of cutlery, plates, cups and mugs for two guests, plus a toaster, microwave, two-ring hob, small fridge with mini freezer, cooking pot and frying pan. I'd bring a tea towel and extra cutlery if you plan to cook meals. It's good value with great amenities, right on the high street. Check-in was simple, with reception open 24/7, and staff were friendly. Our room was clean apart from one window frame that needs attention. The TV signal and room heating/air conditioning gave us some trouble, but it didn't affect our stay and we were happy to use the window when needed.

I stayed at NOX Hotel Golders Green from Dec 10-12 and was very disappointed after having such a good experience at NOX Belsize Park before. Room 210 had a strong damp, mouldy smell that didn't go away even with the window open. There was black mould on the shower sealant, broken sealant around the basin, and rusty fixtures. It all looked poorly maintained. I reported it and asked to move rooms, but none were available, and nothing was put right. At £110 a night, this is unacceptable and raises health concerns. The location has potential, but the hotel needs to address cleanliness and upkeep. I also contacted NOX Golders Green and the Head office, but after three weeks there still hadn't been a reply.

The area is quite nice, though far from the centre. I've stayed with NOX several times before, always in Kensington, but this time I accidentally booked Golders Green. Five minutes later I called to ask if the booking could be moved to the Kensington branch. I was told no, and staff were dismissive and unwilling to help from the start, though in fact it would've been possible. I emailed to explain that I'd stayed with NOX before and got a rejection from Golders Green management just five minutes later. The central address didn't reply, and a week later, another email still got no response. Customer service was non-existent. I've been coming to England for many years and never met such an arrogant, unhelpful attitude. I raised it again when I arrived and got the same condescension. I've worked in hospitality for ten years and know what options there are. They simply chose not to help. I offered to pay extra for a room with a window, but was told, “None available.” I said, “I feel punished for my mistake. I’m human, can we do something to make it a bit better?” The reply was, “We are not the ones punishing you,” with an arrogant smile. That was enough. This will be my last stay with the NOX group, ever. The basement room itself was small and dark like a cave, much smaller than the photos, and smelled of old frying oil. The walls were dirty, there was hair on the bed, and the toilet looked superficially cleaned. The kitchenette was filthy: the coffee machine hadn't been cleaned, the kettle was coated in limescale, and the sugar by the machine was hard and damp. There was dust everywhere, and even the headboard hadn't been wiped. This stay wasn't worth one star to me, though I have to give at least one. Update 25.10: The manager showed offensive ignorance after my review. Other guests get a “hello”; I passed her twice and got no eye contact or greeting. Absolutely not recommended.