Guest House Ortachala

My mom and sister arrived at 8am, and the reception was asleep. They waited outside for two hours because nobody had given them the door or elevator code, and they couldn’t get in. This is residential accommodation on the 12th floor, not a proper hotel experience, and that situation was unacceptable. The place is far from everything, with nothing around, and they wouldn’t provide takeaway breakfast. I’ve never seen service this rude. I don’t recommend it.

The rooms were clean and the hotel itself is nice, but two male receptionists made the experience miserable. Natalia was the only one who helped us and treated us kindly throughout. When my wife was injured, I asked one receptionist for ice and glasses. He was watching football and kept saying, rudely, that they didn’t have any. I told him someone had given me ice the day before, and he finally got up, making annoyed noises and giving me the ice tray aggressively. The other, skinny receptionist was also rude. As we were heading out for a tour, he called me over from the desk by cracking his fingers. He said a blanket was dirty. My wife had colored her hair the day before, and I tried to explain we hadn’t known the dye would come out, but he cut me off and ordered me not to do it again. When I said okay, he repeated it while pointing at me. I got angry and asked why he was speaking to guests that way. There was also an issue when we asked about a bathtub, since Agoda said rooms had one. The response was basically, “so cancel no problem,” said very rudely, even though we were only asking. Those two had a terrible attitude and no guest service experience.

Miss Teona at reception was so kind and helpful, and even upgraded me to a room with a balcony. The kitchen staff, cleaners, and everyone else I met were professional and friendly too. The rooftop terrace and mountain views were highlights, and the hotel and cozy rooms were spotless. I stayed at Address Inn in Tbilisi from February 22-28, 2025. There are supermarkets and restaurants nearby, and the value for money was outstanding. It’s a little way from the city center, though Bolt taxis are easy to get and cost around 7-10 lari, so the ride into town is quick. A peaceful place, and one I’d recommend.

The location is awkward to find, tucked into a residential building, but it’s a great place to stay. The facilities are clean and good, and the host was helpful.