Deluxeg.s Residency

There were no bedsheets to cover up with, no AC remote, stained bed covers, and water leaked from the AC. They charged us for breakfast and then refused to provide it. The caretaker, "Thangarajan", said Goibibo is scamming people in the name of breakfast. The app's hotel photos are clearly photoshopped, and the stay was the dirtiest and most unpleasant I've had. Even the hotel's name and address were wrong. Completely unacceptable.

The reception boy was very rude and refused to give me a room when I arrived, saying all the rooms were booked for a marriage function. The service was the worst I've experienced. This isn't a hotel, it's a hospital, and they just make fools of people. The location is horrible too.

The photos looked like they were taken on a flip phone in the 19s, which makes me think the property probably hasn't been maintained since then.

I booked this place yesterday for ₹1030. The receptionist didn't show up until 12:44 PM, when we finally got a room key. Inside, it was extremely dirty and smelled horrible. The bedsheets were fully stained, and the bathroom was disgusting. The toilet looked used and unflushed, with yellow stains, and the odor made me feel like vomiting. Cockroaches, ants (karaiyan), and spiders were in the room. The window was transparent with no privacy. Although I booked an AC room, there was NO AC. We refused the room, and the receptionist showed us a few others, but all were in the same awful state. He said the keys were lost, so he couldn't provide proper room keys. The hotel manager wouldn't take responsibility and told us, “Call customer care and cancel.” He stopped answering our calls after that. Customer care was no help either. The agent sounded like a bot, repeating the same lines without understanding us. We shared hotel images and asked for a refund or a change of hotel, but she kept saying “we will change the room” even though we'd clearly explained all the rooms were the same. She refused to transfer us to a manager, and we wasted 2 hours on the call without a solution. We couldn't stay there and left within one hour. It was the worst hotel experience and customer service ever. This place is unhygienic, unsafe, misleading, and a total scam.