JK Hotels

I’d stayed at Hotel JK many times over three years, including a 10-day official trip, and those visits were pleasant. Management, including the General Manager, had always been supportive. This last stay was a nightmare because of serious operational failures and the unprofessional behavior of front office executive Mr. Bala. Late one night, an intoxicated, shirtless man aggressively knocked on my door around 1 AM. My complaint was acknowledged and I was assured it wouldn’t happen again. Then around 12:30 AM, Mr. Bala called to confirm my room extension, which had already been arranged. My colleague had traveled a long way and was exhausted, but was kept waiting past 12:30 AM to check in. Mr. Bala then gave him a room without essential amenities such as AC and adequate storage. My colleague was clearly distressed and unhappy with Mr. Bala’s dismissive attitude. Mr. Bala’s contemptuous message was effectively, “if you are interested, you continue; if not, you vacate.” I had no choice but to cut my stay short and leave at 1 AM. There was also a billing dispute: although he had implied otherwise, Mr. Bala included an extra day’s rent on my final invoice. When I challenged it, he said defiantly, “I can't do anything... if you want, you stay, if not vacate but you need to pay.” The General Manager stepped in promptly and decisively. He sincerely apologized for the employee’s conduct, asked us to reconsider staying, and personally directed that the disputed day’s charge be removed. The bill was corrected. I appreciate that adjustment, but by then the emotional distress had happened and my trust was gone. Even after the GM intervened, Mr. Bala showed no remorse or apology. His arrogance in front of his superior is deeply concerning. My years of patronage to Hotel JK are over because of this one disastrous encounter. The disregard for guests and an unrepentant front-line employee make this property an unacceptable risk for future stays. Having to find other accommodation at 2 AM on a public road because of an employee’s gross negligence and repulsive attitude was intolerable and reflects badly on the front office. People like Mr. Bala harm the brand and customer loyalty.

I gave two stars because they tried to cancel our paid booking and charge us double at reception. They only let us stay after we threatened consequences and mentioned our media contacts. Google reviews are a great way to warn people. Call them before booking and before you arrive. Make sure to book online through an aggregator such as agoda or make my trip.

The manager, Sakthivel, behaved terribly. Before the function, we had to remind him a thousand times that we’d paid and booked the hall. After the function his behavior was even worse. With a manager like this, I wouldn’t recommend it for family functions.

We went to JK Hotels, Coimbatore yesterday to book a hall for a family function. The manager and I initially had a pleasant conversation about the menu and hall, and we were about to pay online when he suddenly changed his tone and acted very unprofessionally. To our surprise, he tore up the menu papers in front of us. That was extremely disappointing and disrespectful, especially when we were ready to confirm the booking. It left me with a negative impression of the hotel’s management. I hope they take this feedback seriously and improve customer service.