Rahul K.
The first room wasn’t properly cleaned, and we didn’t get it until around 1:30 PM even though check-in was stated as 12:00 PM. We raised the cleaning issue and were moved to another room, but that one had several problems too. It had a connecting access to another room, which concerned us for privacy and security, and there were belongings from another guest inside, suggesting poor housekeeping. The intercom/telephone wasn’t working, so contacting staff was difficult. No manager seemed to be on-site, and the staff there couldn’t properly deal with our concerns or give clear help. Food service fell short as well, and the property didn’t seem to have a properly managed kitchen. The stay didn’t match the standards advertised when we booked. I hope management takes these issues seriously and improves service for future guests.

