Chaitra R.
Apart from the location, nothing was good. In the first room there was a shared door to the next room with no soundproofing, and the men next door kept the TV loud until midnight. There was also a rat in a gap behind the cupboard. Staff first denied it, then told us to put up with the sound because there was no other room. We showed them the video and Agoda's room availability, and after arguing they moved us. The new room hadn't been cleaned on the second day even though we'd specifically requested it. The bedsheets and pillows were poorly maintained. When we had to check out in the morning but our bus wasn't until evening, they also refused to hold our luggage in the luggage room or reception. The receptionist was lousy and did nothing.
