Tapan M.
There was no power backup. We had no electricity through the night, but still paid full price for an AC room. The AC was useless, and even the ceiling fan wouldn't run, so we were left in the heat. The staff were rude and unhelpful, brushing complaints off with, “We don’t have this facility.” The room was filthy and dusty, the bathroom was disgusting, and the sheets looked used and unhygienic. They didn't provide towels, drinking water, or even one water bottle. We'd booked for a family with two kids but got only a queen-sized bed, with no thought for our comfort. The place felt poorly managed and unsafe for families, and nobody took responsibility or tried to fix anything. This was one of the worst stays we've ever had. They shouldn't be operating as a hospitality business. Avoid this place, it was a complete waste of money and ruined our trip.
