Nadia R.
We had a terrible stay and couldn’t enjoy Florence. We booked an apartment-style place online because the listing said it had AC and Wi-Fi. After resting for a couple of hours, we found the AC wasn’t on and went to ask management about it. They said we had to pay extra. We showed them our receipt and the room details indicating it was an AC room, but when they couldn’t find anything, they simply said all the rooms were full. It was summer, with temperatures around 96 to 100 degrees. We couldn’t cancel either. I’d double-check everything before booking with them. It felt like they tricked us into paying more and still didn’t provide the service.
