Movie Star Apartment with garden

The decor and location were the best parts of this apartment. The room was musty, and traffic noise was really irritating. We booked more than five months ahead and arrived on April 14th, keeping the owner updated about our arrival time. He met us as agreed and showed us around. At first everything seemed fine, and he handed over the keys without mentioning checkout time. But the stairs were awkward: the landing approach to the door has crossed steps that make opening it feel unsafe, and the stairs down to the apartment also need to be taken slowly to avoid a fall. The refrigerator wasn't too bad during the day, but its noise at night, along with the bedroom and traffic noise, was unbearable. The microwave took six to ten minutes to heat a coffee, depending on how hot you wanted it. At least the bed was very comfortable. The shower was another problem. You have to go up to the terrace to turn on the boiler, and we only learned that after coming out several times wrapped in towels, with no hot water. That was awful at 7 or 8 in the morning and again at 11 at night. I've never used a boiler before, and my 78-year-old sister-in-law, who knows more about these things but can't bend down, had to go back and forth up the stairs to check whether the water was hot. We called the owner; he came and said the instructions were downstairs. They apparently just said to press a button. We aren't idiots. The departure day was the worst. We had almost finished packing and gone on a guided tour when a woman shouted at us to get our suitcases right away and hurry. She was incredibly rude. We couldn't get a taxi, so my sister-in-law, who limps, and I hurried back on foot as fast as we could. When we arrived, nobody was there. We left our things on the landing and waited for the owner or the woman with the broom so we could tell her how disrespectful she'd been, but no one came. We went to get a drink while waiting for our flight. Why didn't anyone call us that day, or the day before, to remind us when to leave? My leg still hurts from rushing, and my sister-in-law's whole body aches. This apartment is for young people. We have to return to the area, but we won't stay here again.