Mamalu - Corso Umberto

A clean, comfortable place to stay, and well located. It's not far from the port or the interesting spots around napoli. I'd definitely recommend staying here.

The last day was especially awful. The air conditioning stopped, and the room got unbearably hot. I reported it, but was told it was working. By evening it was over 29°C, like a sauna. My baby was upset and crying, and I was heavily pregnant and struggling. That same night, the air conditioning still wasn't working, and at around 10pm we were told nobody could come help us. Earlier, I'd been getting ready with my Dyson Airwrap and curling wand, which I left in the room. When we came back, our things had clearly been moved, and soon after I realized both were missing. I reported it right away and asked for a manager, but was told there wasn't one available and reception had to handle it. They questioned me dismissively and kept asking why I hadn't noticed sooner, even though I was pregnant, dealing with the heat and my distressed baby, and packing to leave. I expected an investigation, staff interviews and a CCTV review, but it felt like nothing happened. At one point I was told the staff member handling my complaint was on a bus on her day off and couldn't speak. The final answer was, “We cannot help you. CCTV shows nothing. Goodbye.” There was no accountability or concern. I'm pursuing the matter through the police and legal channels. Before we arrived, I contacted the hotel on WhatsApp to explain that severe migraines mean I need to stay hydrated, and asked about water in the room and air conditioning. The replies were abrupt. There was no water in the room. At about 9:30pm one evening I had a severe migraine and urgently needed water to take my medication. They had said support was available 24/7 on WhatsApp, so I messaged and called repeatedly to explain I was pregnant, unwell and needed help. Nobody answered. I have screenshots. The next morning, another staff member replied rudely and said I shouldn't have expected a response at “9:30pm”. If they advertise 24/7 support, guests should be able to expect help when they need it. Getting into the property meant passing through a large gate and a dark, poorly lit courtyard that often smelled strongly of cannabis. The old lift felt unsafe with a baby, and the alternative stairs were just as poorly lit. The place didn't feel secure or family-friendly. The same card also seemed to open multiple doors, including the main entrance, which worried me. Reception was often unattended. Housekeeping wasn't done despite my request, and the bedding wasn't changed. Staff also falsely said my husband had asked them to go grocery shopping, which he hadn't. There were dusty floors, cobwebs and spiders, dirty bedding, food debris, dirt in the bathroom, sockets that didn't work, broken charging points, poor Wi-Fi and generally poor maintenance. This was Room 3, supposedly one of their best suites. I travel a lot and have stayed in luxury hotels around the world, and had never written a negative review before. My husband, baby and I stayed here while I was pregnant, and the experience was extremely distressing. The lack of care, cleanliness, safety and basic customer service was shocking. I can see why this property is much cheaper than others in Naples. Avoid.

We were so happy with our first stay in Naples. The welcome was lovely, and the staff were incredibly kind and helped us a lot throughout the visit. The central location put us just steps from the city's main attractions. Our room was extremely clean and carefully looked after, with attention to detail we really appreciated. We'd definitely come back!

Carla was especially kind. She answered all my questions, cleared up my doubts and gave me directions when I needed them. Getting here from the station was easy, and the staff were very helpful. The building is beautiful and elegant, in a central spot that works well for walking or using public transport. I'd recommend it for a peaceful few days in Naples.