Dem Hotel

We had a lovely stay and I’d happily come back. The place was very clean, the room was nice, and the staff were really friendly. Rooms aren’t especially big, particularly the toilet, but the location more than worked for us, right between the Colosseum and Trevi Fountain.

I enjoyed my stay, and the staff were kind and very helpful, even though the place had a few pluses and minuses. The room had a little kitchenette area, but no pans or cutlery, just a wine opener. There wasn’t a table in the room either, though there was one in the hall. The hall also had a kettle and capsule coffee machine. They supplied towels and changed them daily, plus a hair dryer, small bottles of shower gel and soap. You’d only need to bring toothpaste. Getting around was easy: Rome’s main sights are close, and metro and bus connections are good. A bus to the Vatican goes straight from the main street. Tiger supermarket is about two minutes away, with plenty of bars and cafés nearby and a restaurant right next door.

We were given a bad room at first, but when we told the supervisor, they moved us straight away to a much better, cleaner one. Everyone was polite and the service was nice. Good location too, I recommend it.

I felt defrauded and unsafe, and the stay was a complete disappointment. The room was nothing like the photos. It was tiny, dark, and run-down, despite being advertised as stylish and comfortable. It felt like a bait and switch. The bigger issue was the shuttle arranged through the hotel. My credit card information was stolen and fraudulent charges of over $4,000 were made. I trusted the hotel staff to arrange safe transportation, and ended up being scammed. Nobody took accountability. I’ve reported it to Booking.com, Italian consumer protection authorities, and the Polizia Postale for financial fraud. Tourists looking for a safe, honest place to stay in Rome should avoid this hotel at all costs.