Palazzo Veneziano

I didn’t get to stay at the hotel because my travel visa was delayed badly in Feb 2026, so I couldn’t make it to Venice. I contacted the hotel about two weeks ahead and asked if they could move my reservation to later dates, explaining I’d pay any price difference once I knew when I could travel. The delay was outside my control, and I was confident when booking that the visa would arrive in time. They wouldn’t consider a change or any other proposal, repeatedly pointing out that the non-refundable, non-amendable reservation had been made through the third-party platform Booking.com. The only option they offered was changing the guest names if I found someone else to go. I had four other non-refundable hotel bookings for the trip, and each of those places showed goodwill by allowing changes or even a full refund. This four-star hotel was the least flexible. I wasn’t asking them to take a loss, just trying to find a way for both sides to minimize it, but they showed no compassion or client-oriented service. I lost the full 661 EUR. They contacted me to confirm before releasing the room for resale after I missed the first night. I can’t fairly judge the hotel itself since I never stayed there, but based on how they handled my situation, I’m not convinced it’s worth trying again. Think twice before booking, especially through a third party, since they don’t entertain those requests. Booking.com customer service had no leverage and didn’t meaningfully help. My review was also withheld from publication on Booking.com after I received a review link.

The family room was spacious and worked really well for the kids, and the courtyard was lovely. We also enjoyed the drinks at the bar. The staff were wonderful, helpful, and attentive throughout. This hotel isn’t right by the main attractions, which suited us. It’s along a canal, away from the crowds, and easy to reach by Vaporetto or on foot. Someone in our group used a wheelchair, and the location was very wheelchair-friendly. There’s also a great pizzeria next door. We only wish we’d stayed longer.

We realized after checking out of Palazzo Veneziano that we’d left several very valuable things on the bed in our room, including irreplaceable family heirloom jewellery. We’re absolutely certain they were there when we checked out. Our suitcases stayed closed and with us throughout the journey, and we noticed the items were missing as soon as we checked into the next hotel. Given that, we believe the items were left in the room where we last saw them. We contacted the hotel right away. At first they responded and said they had searched and spoken to staff, but later told us the valuables were “not found.” We were never told of a formal investigation, and received no documentation or meaningful follow-up despite the seriousness and value of the loss. The manager’s responses then became defensive, doubtful, and increasingly deflective of responsibility. That was very upsetting when we were looking for a transparent account of what had happened. With no resolution or formal support, we had to file a police report. The experience has caused significant emotional distress, made worse because travel insurance doesn’t cover items left in a hotel room. We strongly advise future guests to be extremely careful with valuables, especially at checkout.

The hotel staff arranged a water taxi for our trip back to the airport, and they were great throughout. It’s just a minute from the Zattere vaporetto stop and about a two-minute walk to a small supermarket. We arrived around 10pm, hungry, and were met with smiling faces and an easy check-in. They recommended a nearby restaurant that was still open. Our room was lovely and clean, though an issue came up on the third night. We told reception, and they came straight up to inspect and offered to move us, which they handled smoothly. Breakfast had lots of choices and was very tasty, including plenty of juices for those of us who don’t drink coffee. A modern hotel with Venetian touches and fabulous staff. Thanks for a great stay.