Marek N.
We never made it to our planned October 2024 stay in Venice because we caught Covid and had to reschedule. Before booking, Francesca persuaded us to book directly with her instead of through Booking.com, saying the terms would be just as flexible and the price lower. Once we needed to change our dates, she brought up a five-day notice rule for changes or cancellations. That had never been mentioned when we booked. The Booking.com listing, which we have screenshots of, said rescheduling was flexible if plans changed. We felt completely scammed. If you're considering this place, use Booking.com, or find somewhere else that treats guests fairly.
