Ileana A.
Our group of nine stayed at Backpackers House Venice on December 8 and 9, and had a terrible experience with cleanliness and service. The place was run down, and we found bed bugs in every room we used. We raised it with the owner and manager, who initially gave us the runaround. The owner later said getting rid of the bugs was too expensive and that he couldn’t afford to stop operating while bookings kept coming in because of the location. All nine of us left with bites on our bodies and faces. At home, we had to take steps to avoid bringing them into our own homes. We have photos of the bugs in our rooms with dates and times. We were also initially charged for a tenth person by mistake. When we told the owner, he acted as if the language barrier made it hard to understand that we wanted a refund of the overcharge and the room costs because of the bed bugs. There were nine of us in five different rooms over those two nights. The owner moved us between rooms, saying the next one would be clear, but we believe the bugs were in every room. We also met other guests who had complained about bugs in their beds. The rooms facing the street were noisy at night because of partygoers.

