Hotels in Hakuba, JP
Phoenix Chalets
Smoke-free
About this property
A great place for travellers looking for a neighbours-free vacation! Cottage "Phoenix Chalets" is located in Hakuba. This cottage is located in walking distance from the city center.
Location
You can stop by the restaurant. Free Wi-Fi on the territory will help you to stay on-line. Specially for tourists who travel by car, there’s a parking zone. Also, the following services are available for guests at the cottage: a massage room.
For winter sports fans, the following services are available: a skiing area, a ski transfer and ski facilities rental. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a barbeque area. The tour assistance desk of the cottage will help you book an excursion. The staff of the cottage will order a transfer for you.
Additional services that the cottage offers to its guests: a laundry, ironing, a safe-deposit box and a concierge. The staff of the cottage will be happy to talk to you in English and Japanese.
At the cottage
Guests will find the following in the room: a DVD player, a shower, a TV and slippers. Please note that the listed services may not be available in all the rooms.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 16:00
- Check-out
- Until 10:00
- Airport shuttle
- Available
- Luggage storage
- Available
- Languages
- English, Multi-language staff, Japanese
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
1 / 6 2 Bedrooms Luxury Chalet
- Private bathroom
- air-conditioning
- balcony
- coffee
- dishwasher
- fan
- fridge
- hairdryer
- heating
- iron
- kitchen
- microwave
- private-bathroom
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1 / 6 Family Chalet with balcony
- Private bathroom
- air-conditioning
- balcony
- coffee
- dishwasher
- fan
- fridge
- hairdryer
- heating
- iron
- kitchen
- microwave
- private-bathroom
What's the price for your stay?
Add your dates to see current rates.
1 / 6 Luxury room
- Private bathroom
- air-conditioning
- balcony
- coffee
- dishwasher
- fan
- fridge
- hairdryer
- heating
- iron
- kitchen
- microwave
- private-bathroom
What's the price for your stay?
Add your dates to see current rates.
1 / 6 2 Bedrooms Chalet with view
- barbecue
- bath
- bedsheets
- coffee
- dining-area
- fan
- fridge
- hairdryer
- heating
- iron
- kitchen
- kitchen-stuff
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9.2/10
Excellent Featured review
julia S.
10/10
The hotel was clean, warm, and comfortable, and the onsen felt wonderful after skiing. We wished our seven nights had been longer. The breakfast choices were great, with toast, pastries, juice, and coffee alongside them. The staff were lovely, and the shuttle drivers took us wherever we needed without making it feel like a bother. The main ski rental place is a four minute walk away, and the base of one Happo One lift is about eight minutes on foot, though the shuttle goes there every morning. There are good restaurants nearby, and Happo village is a ten minute walk downhill for more food, the main bus station, and Lawson. Thanks, Phoenix!
Clara W.
10/10
The rooms were spacious, comfortable, and clean, though a little dated, and breakfast was very good. Service was also very good, with a useful shuttle to hotels and some ski resorts. There's a public bus stop nearby too, giving access to many other ski resorts. I'd consider staying again.
Marta K.
10/10
The HHG group were very responsive on Whatsapp and came to pick us up a few times when blizzard conditions rolled in. The hotel has a lovely onsen, mist sauna, and smart TV, and the breakfast was fabulous. It's a delightful little place in Hakuba, about a gentle ten minute walk downhill to town along a quiet, charming local road. In winter, all that snow made the walk feel magical. Highly recommend.
Graham F.
10/10
It's a small 12 room hotel with an onsen and a wonderful steam shower, and it's close to everything. There's also one of Hakuba's nicest restaurants and a solid breakfast. At most hotels I check in, sleep, shower, and check out without much contact. The Phoenix felt different. The team is easy to reach on Whatsapp and will help book dinner, shuttle you around, point you toward the best pow, or lend a hand when you need one. It felt like having a local mate around. We'll be back. Thanks to the whole team, you're all awesome.
May M.
2/10
Honestly, I wouldn't recommend this place if you're not Australian. Workers all over Hakuba are from Australia, and since we aren't, I felt we were treated differently. The TV didn't work, the onsen had limited hours, and there was no shower in the room. Be aware that the twin beds were Japanese-sized.
Amenities
Everything available at this property
53 Facilities
General Services
31 available- Smoke Free Property
- Heating
- Ticket assistance
- Washing machine
- Terrace
- Dryer
- All Spaces Non Smoking (Public And Private)
- Reception desk
- Room service
- DVD Player
- Linens
- Iron and board
- Laundry
- Safe Deposit Box
- Concierge services
- Luggage storage
- Iron
- Microwave oven
- Coffeemaker
- Airport transportation
- Tour assistance
- Barbecue grill(s)
- Hiking
- Fishing
- Cycling
- Ski storage
- Ski facilities rental
- Ski shuttle
- Skiing
- Extra decontamination measures
- Contactless Check In And/Or Check Out
Internet
1 available- Free Wi Fi
Parking
1 available- Parking
Meals
3 available- Breakfast
- Restaurant
- Kettle
Business Services
1 available- Conference Hall
Recreation & Wellness
1 available- Massage
Pool and beach
1 available- Beach/pool towels
Sports
1 available- Bike rental
Room Amenities
10 available- Non Smoking Rooms
- Fridge
- Cable TV
- Hairdryer
- Flat Screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Slippers
- Toiletries
Languages
3 available- English
- Multi Language Staff
- Japanese
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus 白馬八方バスターミナル
666 m 8 min walk
Closest Train 白馬
2.3 km 29 min walk
Top attraction nearbyHakuba Mini Train Park
306 m 4 min walk
Dining nearby 20 Restaurants
24 m 1 min walk
Attractions
20- Hakuba Mini Train Park306 m 4 min walk
- Hakuba Happo-One Snow Resort540 m 7 min walk
- Happo Gondola Station553 m 7 min walk
- 百名座no.1,2 LAND STATION HAKUBA1.7 km 21 min walk
- snow peak Land Station Hakuba1.7 km 21 min walk
Restaurants
20- Mimi's Restaurant and Bar24 m 1 min walk
- Morino Pizza103 m 1 min walk
- シャモニー129 m 2 min walk
- Hummingbird188 m 2 min walk
- Izakaya Kaz343 m 4 min walk
Transit
20- 白馬八方バスターミナルBus666 m 8 min walk
- 倉下の湯Bus819 m 10 min walk
- 白馬ハイツ前Bus1.2 km 16 min walk
- スノーピークランドステーション白馬Bus1.7 km 21 min walk
- 八方口Bus1.9 km 23 min walk
Stay rules
Important conditions for your stay
Check-in16:00 – 18:00Front desk timing
Check-out10:00Departure timing
Fees and optional services
Baby cot
Baby cot (1 available) - Extra charge may apply
Rules and eligibility
Children
Ages 0-3 - Extra bed available