yksi STAY & APARTMENT OSAKA

The construction site right beside the building kept our family awake. The place shook, and debris made things dirty; my husband was coughing throughout. Paying this much to stay next to a noisy dust bowl felt unreasonable. The hotel should tell people about the nearby construction on booking sites so they can decide before reserving. Management just said it was out of their control, though giving guests that information is within their control. Other problems added to it. We asked for kitchenware to cook and got deflection. Cleaning was below average, as others have said. When full-time staff cleaned, it was better, but the housekeeper we had did nothing. The desk wasn't staffed during office hours, especially early evenings, and even staff on duty weren't proactive. The response was always that they had to ask the manager. Management is lacking, and nothing seemed to be done to make guests comfortable despite knowing about the work. We also had a noisy neighbor, and the soundproofing was poor. The hotel wasn't full, so an accommodating manager could have placed guests farther apart, but they put people next to each other, perhaps to reduce work and focus on one floor. It didn't feel like guests' interests came first. Construction ran from dusk to dawn, and the neighbors' noise at night kept disturbing our sleep. We were insomniacs. If the hotel had been full, I could understand, but it wasn't. The toilets smelled like urine, and I suspect the building pipes aren't cleaned routinely. This operation felt lazy, with terrible cleaning, staff who weren't proactive or accommodating, and poor management. With the right programs and systems, much of this hotel could be automated. Administration and management seem easier to automate than cleaning, which would take longer. If everything is beyond your control and there's nothing you can do, what can you do that a machine can't?