OMO5 Yokohama Bashamichi by Hoshino Resorts

The room had a nice view, but the poor service made the stay frustrating. Front desk staff were robotic, with no greeting or smile, and asked customers to do their work on a touch panel. We stayed three nights and had only two bath towels and tiny bins, despite this being an extended-stay hotel. When I asked for more towels, the staff member seemed bothered and said they didn’t clean rooms every day, though she did eventually give them to us. The next day, after cleaning, the extra towels had been removed, so we had to ask again. Cleaning staff also touched and moved our clothes and other belongings, which felt creepy and was unacceptable. At checkout, an arrogant male staff member told us to scan each key card and put it in the return box, apparently to clear the room code. This felt like the customer was being made to do the hotel’s job. I was disappointed by the rude service and uncomfortable cleaning experience. It was a poor reflection of “Produced by Hoshino Resort” and Japanese quality service. OMO5 Management should rethink a setup that makes guests do everything, like self-checkout at a grocery store. I can’t recommend the hotel; there are other hotels nearby with similarly nice views and excellent staff who treat you like a customer.