Monet

The room made our two-night stay miserable. The entrance light was broken, the floor felt greasy, and the bed and linens smelled musty and mouldy. Used soap and toothpaste were still in the toilet. Walls and ceilings had visible damage and patches. The air conditioner and mini fridge were noisy, and the hairdryer cable was damaged and looked unsafe. The bathroom fan didn't work, so it became like a sauna after showers. There was black mould between the toilet tiles, and the clogged floor drain left water pooling and nearly flooded the bathroom. The chair was broken and unstable. Even the phone didn't work, so we couldn't call the front desk or ask for service. The location is fantastic, about a minute from restaurants, shopping streets, a subway station, cosmetic stores, and other amenities. I'd give the location five stars. The outside, reception, and elevator seemed decent at first. But the receptionist struggled with English, which I understand, and we tried Google Translate. Her replies felt cold and impatient, and even our simple greetings when returning got suspicious or unfriendly looks. We felt unwelcome and uncomfortable. I can manage a basic, compact room, but cleanliness, hygiene, and working essentials are non-negotiable. The location is excellent, but poor maintenance and service made this a very unpleasant stay. I hope management takes this seriously. It's a shame such a prime spot is let down by those standards.