Moroccan House Hotel Casablanca

The location is central and the staff were kind and very helpful with our luggage. But the facilities are worn and outdated, and the hotel needs general maintenance. The basics were there, though the rooms could use a way to make drinks, or at least somewhere to get boiling water in the dining area. In its current condition, it didn’t meet my expectations.

We arrived at 4 AM on January 2, exhausted after our plane was more than 2.5 hours late and passport control took over 1.5 hours. We’d booked one night, for the night of January 1. At reception, a gentleman told me I’d booked a hotel with the same name in Marrakesh instead of Casablanca. I showed him my Agoda booking, which clearly said Casablanca, then the Agoda confirmation and our messages with the hotel. I’d asked a couple of questions before the trip, and the only reply was that they didn’t offer airport shuttle service. He photographed the documents. My friend noticed an email from a third-party agency that handled the booking, and it looked like that person had made a mistake. The gentleman said this kind of problem happens often and that Agoda sells bookings to someone else. He let us have the room but told me to come back at 8:15 AM to speak to the booking manager, before our guided tour. I managed only a couple of hours of sleep. Downstairs, the woman on staff was angry that her colleague had let us in, saying he shouldn’t have because I’d booked the wrong hotel. I calmly showed her the Agoda booking and the correspondence again and tried to explain that the third-party agency might be responsible. She yelled that it wasn’t their fault either and kept insisting I’d made the wrong reservation. When I mentioned the agency, she grabbed the paper in front of me and said there was no problem with their partners. After a phone call in Arabic, she said they’d be kind enough to overlook my mistake and let us stay without paying, though I’d already paid more than three weeks before the trip. I told her she was rude and that I didn’t think she understood me well, as her English wasn’t proficient. I also calmly asked whether checkout could be delayed by at most an hour, to around 1 PM instead of the usual noon. She literally laughed in my face. My friend and I had to leave the room at 8:30 AM while our guided tour group waited for us. I’ve traveled the world for more than 20 years and never had a hotel receptionist treat me like that. Her behavior was unacceptable. I was so angry that I forgot to ask her name. I hope people considering Moroccan House Hotel see this before booking. I’ll also contact Agoda to find out what happened.

Whenever I come to Casablanca, this is my favorite place to stay. I’ve been here several times, and each visit has been great. The rooms are clean and comfortable, the atmosphere feels genuinely Moroccan, and the staff are always welcoming and professional. Highly recommended! 🇲🇦

The rest of the hotel is nice and has character, but the rooms are very basic. The furniture and facilities have seen better days, and the towels weren't very clean.