Adhara Hacienda Cancun

The complimentary breakfast buffet was a highlight, with an outstanding variety of delicious options. We had a great stay at Adhara Hacienda Cancun in downtown Cancun, and the hotel is well maintained and good value for money. After a long day out, the spacious, clean, comfortable room was a relaxing place to come back to. The pool area was also pleasant and well kept. A great option for a comfortable, convenient stay downtown. Highly recommended!

The included breakfast really impressed us with its variety, freshness, and quality. We also appreciated the 1:00 checkout, since we were exhausted after our excursion and our next stay on Isla Mujeres didn’t start check-in until 3:00. Having a slow morning was nice. We chose downtown Cancun instead of the hotel zone for our first two nights in Mexico, and we were nervous because we speak very little Spanish. Most of the staff spoke some English, and a couple tried to help us with our Spanish, which we appreciated. Xcaret picks up here, so it works well for excursions. There’s a grocery store within walking distance with an ATM, where we got snacks and pesos. There are lots of food options nearby, as well as Mercado 23. It’s best to know some Spanish in this area. We wished we knew more. The property was clean, open, airy, and well kept. The pool area was nice, with lots of lounge chairs, but the water was cold, so we didn’t swim. I’d give the service four stars. Most staff were great, but the pool bartender didn’t seem very friendly. After a long day of travel and transfers, we were exhausted when we arrived, and the excursion salesperson immediately bombarded us with tour offers. They were friendly, but we’d already booked ours and didn’t need the extra pitch.

I ended up here after the company bait-and-switched me from its other Cancun hotel. The rooms smelled like sufler, the pillows were like bricks, and the breakfast had lots of options, but everything was mediocre. It’s in a bad location, surrounded by busy roads and not walkable to anything. The hotel is designed like a huge cavern, so sounds echo down the hallway. Our room faced a speed hump on a ramp onto a busy road. We had to play white noise just to get a couple of hours of sleep. Don’t stay here.

My flight was canceled, so I stayed here for one night. The room was very large and clean, with comfortable beds, a good bathroom, and a nice balcony overlooking the lovely courtyard and pool. Breakfast was good too. The location worked well, close to the airport and everything downtown.