City Express by Marriott Silao Aeropuerto

The location is a real plus, and joining the club got me a great price. Still, this felt like a tired hotel, and three incidents left us wondering if we’d come back. Our room was at the far end, a block from the railroad tracks. The train’s whistle woke us at 4:30 AM, and the windows meant to keep out noise need an upgrade. We’d driven for hours and were trying to nap when someone opened our door. I always keep the latch on, so they couldn’t get in. When I asked why they were entering without knocking, the person apologized and said the room had been assigned to them. I called the front desk, and they apologized too. About 30 minutes after we went back to sleep, a maid knocked repeatedly. I called the desk again and got another apology. Apparently, she was checking “if the room was indeed occupied 🙄”. The coffee machine was also mixing the coffee poorly that morning, and more than two other guests made the same complaint. The kids in charge tried their best, but this building needs strong management.