Pangkor Holiday Resort

We booked this resort mainly for my parents, who need breakfast for health reasons. It appeared in searches for Pangkor resorts with breakfast, and the Agoda listing showed a canteen plus breakfast photos and check marks. We usually choose places that provide breakfast because we can't cook at a hotel or resort, and finding food early in the morning is difficult for us. After check-in, staff told us they don't serve breakfast and said they had never posted that information online. When I pointed to the word “breakfast” on the page, they told me to ask Agoda. I called Agoda, and they contacted the resort. The resort then said they could provide breakfast for a large group, but not a small one. That was different from what staff had said earlier. We weren't asking for it free. We were willing to pay extra, and asked rather than demanded. We also said we would request a refund if breakfast wasn't available. The staff sent us back to Agoda to decide, while Agoda said it was the resort's decision. We accepted that they wouldn't provide breakfast or a refund, then asked Agoda to change our two-day stay to one day. Since we'd already stayed half a day, we thought it over and made that request, but the resort refused that too. The staff should have handled this small problem more kindly and respectfully. I won't book here again. The room was very dirty and unsuitable, the service was very poor, and the staff were rude and didn't know how to resolve things. We don't treat staff like slaves, and we were simply explaining our side of the story. Which part of our conversation did they think was treating staff that way? Please think before blaming us and consider other people's feelings. The staff didn't apologize, despite the resort's comment saying they did. And this wasn't a last-minute booking. I had booked several days before check-in. Please don't dismiss RM130 as a small or cheap amount. We work hard for our money, and even 50 sen matters. We treat people politely and with respect. Whatever year it is, people need to eat breakfast, and customers deserve to be treated with respect. Thank you for your comment and service.

The beach is great, but the resort was a real disappointment. I visited three years ago and the condition and food were much better. It now looks old and hasn't been refurbished, and I regretted paying extra for breakfast because it was terrible. The sales executive said booking direct would be cheaper because breakfast was included, but Agoda was actually cheaper. He called every two days and repeatedly contacted my husband to push us to confirm, which got very annoying. Management should train the staff better.

I couldn't sleep properly or enjoy the stay with my husband. The place was so quiet and uncomfortable, and I heard noises and saw a shadow. It felt creepy and scary, like paranormal activity. Omg, one of the worst moments of my life.

The bedsheet had stains and bugs, and the curtain didn't cover properly. The place was very dirty, the service was bad, and it looked like a ghost house. They only had towels and shampoo, not even a hairdryer.