V Hotel

I accept that arriving late was my fault, but I was shocked to find my room had been cancelled when I got there at about 9:45 pm. It was peak season, and finding another hotel that night was difficult. Management should take situations like this into account. I’m not blaming anyone, but the experience left me disappointed. It was really the worst. I’d booked through booking.com and had told the hotel I’d arrive between 9 and 10 pm because I was travelling a long way from JB to Teluk Intan. They agreed that I could check in then and said I could pay at the hotel. At about 7:30 pm on the day, I called to confirm I was on my way. The receptionist aunty asked if I was still coming, I said yes, and she said okay. When I arrived, she told me the room had been cancelled because I was late. She said she’d called me many times, but I showed her my call log and there were no calls from V Hotel, Teluk Intan. If a room is going to be cancelled, please have the hotel staff or receptionist call and tell the customer.