Radisson Blu Hotel Nydalen, Oslo

The bed was comfortable and the staff were friendly, but the room looked old and the hotel felt short on amenities, with only the basics. There was no heater in the room, so we had to request one and carry it up ourselves. We also had to bring towels and slippers from reception. There was no housekeeping. This isn’t what I’d expect from a four-star hotel.

The buffet was good and the staff were very nice, but the rooms felt dated and full of little problems that made the price hard to justify. The bathroom is huge but wastes a lot of space, floods, and has dispensers broken off the wall. The internet was also unusably slow, barely loading a video, which feels especially unreasonable in Norway at these prices. It seems like the hotel is trying to meet the four-star requirements without much care for detail, perhaps because it mostly caters to business customers. I’ve stayed in very few Radisson Blu hotels, and I’ll be avoiding them. The prices are four-star, while the quality feels two-star.

The room was large and comfortable, with good beds. The shower pressure could be stronger, and breakfast was just okay. Streaming through chromecast.com on the room TV didn’t work.

Customer service has usually been great here, especially from Becky, who was working the evening of Friday, January 9. She went above and beyond and was delightful. But the evening of January 10 was a different story. Marcia, a curly-haired woman at the front desk, was abrupt and obstructive. She refused to provide the Queen bed my friend had paid for and even said she’d send her out of town to another hotel. I’d seen a previous review about this woman, so it was shocking she was still there. She really lets the hotel down, especially when the rest of the staff try so hard. Her insolence disrupted our evening plans.