steven P.
The stay was a disaster. I paid by card on my phone at check-in, stayed 12 nights, and was told at checkout they hadn't received the payment. How can a hotel let someone stay without payment first? Service was zero. We usually had to change the beds ourselves and take out the rubbish, and we had to find our own towels and toilet paper. The bathroom was never cleaned. Water pressure was poor, warm water was limited, and the children's-size breakfast portions came with options that were often unavailable. The workers were running around multitasking like slaves. The owner showed no understanding of customer service or that hotels don't close just because it's a public holiday. My son slipped on the steps at the bathroom entrance, which get very slippery when wet, and needed stitches. The room layout is poor. Finally, the hotel's accreditation with the Phillipines Tourism Authority expired in October 2024. This means, as I understand it, that they can and should be shut down at any time. Stay away.
