OYO 894 Cosmo Hotel P Campa Manila

The staff were friendly, and it could suit couples looking for an ordinary place to stay. Just keep your expectations around a basic three-star hotel: there’s a TV, Wi-Fi, bath, air conditioning, and similar essentials, but it isn’t prestigious. Noise travels between rooms, and cleanliness varies, with some rooms needing more attention while others look almost new. Some lights don’t work properly, and the elevator makes noises and could use a technician’s check. The air conditioners may need cleaning or replacement since some cool slowly or don’t work as intended. TV channels are limited, the screen isn’t positioned well for watching from bed, and the sound quality isn’t great.

The rooms are cramped, and even the bathrooms are uncomfortable. There are no safety cabinets, and they charge extra for pillowcases and additional beds. I also don’t understand why they add a fee when a traveler checks out only an hour late. You can hear other guests through the walls, including intimate noises. Staff were impolite and frowned when I asked for help. The service was very poor, and I don’t want to stay here again.

The doorknobs were broken. The cashier, a female employee, seemed lazy and unhelpful to me, and I think she should be replaced. Very poor service.

We had already paid for our online booking a week earlier, but when we arrived before check-in, my name wasn’t on the guest list and they were fully booked. They explained the mix-up and suggested we move to the españa branch. I decided to go along with it because I didn’t want the stress to affect me before my board exam. After the long, tiring trip, I hoped to finally relax, but the room had no bin, foot rags, tissue, or drinking water. Booking.com said food and drinks were included, and I expected breakfast, so please remove that from the listing if it isn’t provided. The front desk staff member also wasn’t approachable and didn’t seem to understand customer service.