Tacloban Plaza Hotel

The breakfast has been slipping lately, too. It used to be free, but now the food is served cold. There are plenty of other good places to choose from, including Ironwood, Summit, Ambassador, and Rosvenil, so I won't be returning to Tacloban Plaza. We've stayed at this hotel for around 20 days over the past two years, including five or six times in the last month or so. Until today, we'd always been happy with the decent rooms, cold A/C, hot showers, and especially the staff. They treated us like family, went out of their way to help, and greeted us with a smile whenever we came back. I tip well, too. This time we arrived with more family. Our online booking was for four adults and one child in two rooms, with two beds in each. The listing said children could stay free if they used the same linen. At check-in, the clerk said we'd need to pay an extra P790 for the child. When we explained what we'd booked, she asked the child's age. He's 11, so she said anyone over 10 was charged extra. We politely pointed out that the booking hadn't mentioned that rule, and we didn't need another bed. My wife and I shared one bed, and the child used the other. The desk clerk wouldn't budge. She wanted the P790 or she'd cancel the booking without a refund. I reminded her how often we'd stayed there, which she acknowledged, and asked if she really wanted to risk losing thousands of Pesos in future bookings over a one-time charge of P790. She said yes. That makes no sense as a business decision. I wonder if the owner knows that this could cost them a loyal customer over such a small amount. The money itself is trivial, but that hard, uncaring attitude about collecting it was shocking.