Pete P.
The owner refused to refund me after denying an option that the guest house had advertised. I booked a non-refundable stay about six weeks ahead, relying on the posted policy that late check-in was available for €20. My travel plans required arriving late, so I told the owner on the day I booked. Later that day, he said late check-in wasn't available. I pointed out the policy, but he still refused. Since I needed that option, I asked if they could cancel and return my payment so I could book somewhere that could accommodate me. They declined because the reservation was non-refundable. Accepting a booking based on a listed service, then refusing both the service and a refund when you can't provide it, doesn't seem right to me, regardless of the booking type. Travelers should be aware that the policies on this hotel's page may not be honored. If your plans rely on a particular option or service, you may want to reconsider staying here.
