The Ritz-Carlton, Koh Samui

We'd planned to stay 7 nights while travelling with a baby, but left for another hotel after just 1. The beach, pool, and restaurants were the main disappointments, since we'd expected to spend much of our time there. The shared areas felt worn and a little tacky, nowhere near what we'd expect of a 5 star hotel or the Ritz. Lunch at the beach restaurant and dinner via room service were both poor, the worst food we'd had on our trip after a week in Samui. Breakfast had a huge selection and was better, though the produce quality wasn't great. The gym was a pleasant surprise, beautifully located and with a good range of equipment. Our room was spacious, clean, and nice, but we could hear people in the hallway and other rooms. The terrace was disappointing too. The hotel and its service lacked attention to detail, and the stay felt like a big 4 star Las Vegas-style resort rather than a luxurious Ritz property.

We spent 4 nights at The Ritz-Carlton, Koh Samui with my wife. One afternoon by the ocean was so quiet and relaxing that I caught myself imagining a return trip with our future child. Next time, we might book a pool villa. Breakfast was very good by resort standards, and there was enough variety for the first couple of days, but it started to feel repetitive during a longer stay. A few rotating or special weekend dishes could help. The breakfast room isn't air-conditioned, so it gets warm in the morning. The room was a Junior Suite in the standard category, and we were extremely happy with it. It was spacious, well designed, had everything we needed, and stayed comfortable throughout the trip. The resort is large, but the buggy service was well managed and made getting around easy. Before we arrived, the hotel emailed to confirm our arrival and departure times, which let them arrange early check-in and late check-out. The staff stood out most. Everyone greeted us with warm, genuine smiles, and their kindness came through in each interaction. The hospitality felt natural, never overly formal. When the hot water heater stopped working and the Wi-Fi became unstable, we mentioned it as a minor complaint. Later the manager sent an apology letter written in Korean. That thoughtful gesture meant more than simply fixing the problem. The human touch, especially in another language, left a stronger impression than perfect facilities without emotion. The service throughout was exceptional, as you'd expect from a well-established luxury brand. A sincere thank you to the entire Ritz-Carlton Koh Samui team for making our stay memorable.

The villa was immaculate and luxurious, with a private pool and stunning views over the sea. Ruben, the manager, was especially helpful and went above and beyond to make our stay perfect. The whole team was polite, attentive, and professional. We couldn't fault anything, and everything exceeded our expectations. Highly recommended, and we can't wait to come back.

The management really listened and tried to sort things out. We changed rooms on the first night without hassle, and after poor service at the beach restaurant, they offered us dinner. Some staff made a real effort, but service overall was inconsistent. The Pool villa was amazing, with high-standard views and furnishings. The main pool was a perfect temperature and not too busy. We'd expected to spend time on the beach and have a good breakfast, so we left 5 days early and moved to another hotel. At breakfast, the fruit was warm and the selection limited, though there were options from different cuisines. Service was lacking too: one day we waited 20 minutes for coffee. It felt more like a cafeteria at a 3-4 star hotel. Lunch at the beach restaurant on arrival was below standard for any restaurant, and the place felt old and run down. Check-in was rushed and uninformative, and we had to ask how things worked. Mini golf looked abandoned, and many of the communal gardens weren't well kept. We probably won't stay at this resort again.