Hotel Arsi Enfi City Beach Hotel

For a short work trip, this place suited me well, and I’d book it again. The price was great for a standard room, and the location was really convenient. The food was okay, though a bit more variety would’ve helped. Most of all, the staff were wonderful, from reception and the cleaning team to Mehmet in the restaurant. I have high standards, but I was very happy with the stay. Thanks to everyone who looked after me and my friend.

I wouldn’t recommend anyone stay here. The food was oily and very poor, with the same dishes every day, and there’s just one iron for the whole hotel. Our bed was two singles pushed together rather than a double, and the shower didn’t work properly. We could hear people upstairs, so sleeping was difficult. The staff seemed untrained, rude, and disrespectful to guests. In all my travels across 34 countries, I haven’t encountered people this horrible or unprofessional. I wish I could give the hotel zero stars. Avoid it.

There was a lot of debris along the beaches after major floods hit the area shortly before we arrived. We were also visiting outside the usual holiday season, so things were quiet and many restaurants and shops were shut.

The sewage smell hit us as soon as we arrived and seemed to hang over the whole property, from reception to the rooms and dining hall. The buffet area smelled of it too. Meals were the same bland options every day, the tables were dirty, and finding a clean free one was often a struggle. Staff seemed tired and uninterested, and asking for help felt like a nuisance. The pool was crowded and dirty, guests argued loudly, and nobody on staff stepped in. Sunbeds at the beach cost extra each day despite the all-inclusive setup, and even towel rental came with a charge. Our room was filthy and in poor shape. The sheets were stained and smelled bad, the tiny fridge didn’t work, and my medication spoiled in the heat. There was nowhere proper to hang wet swimwear, so the only option was an old, disgusting plastic chair on the balcony. The shower drained badly and left standing water. Our room wasn’t tidied for days, the towels were never changed, and the floors stayed dirty and sticky. I’ve never stayed in a worse hotel, and I strongly advise people to stay away. It ruined our vacation. Several of the five-star reviews also look fake to me, as if they might have been written by staff or friends to hide how bad the place is. Don’t be fooled.