Nisa Sultan Apart Hotel

The toilet was dirty, with an old soap bar on the floor, and the sheets and towels were dirty too. I couldn't stay even one night. I spent an hour there while searching for somewhere else, but had paid for 4 nights.

We'd originally booked another hotel, but after they double-sold our booking, they sent us here. We had no other choice and paid cash at check-in. The rooms were very dirty and nothing like the pictures. The owner runs the hostel with his wife, who cleans the rooms. After paying, we still waited 20 minutes for our keys. Then the owner came, knocked on our door, and yelled at his wife in the hall. I was there with my baby and three other adults. Since I speak Turkish, I opened the door and shouted back at him. He was kinder once he saw my baby, but I told him to refund us right away because we weren't staying. He gave us the key and begged us to stay. I took my child and our bag to leave. The owner turned around and beat his wife in the face with full force in front of all of us. She came to us asking us to stay, but we left as quickly as we could. Once the doors closed, we heard him beating her repeatedly while she screamed. I felt awful for her, but I had to protect my child. The owner was extremely aggressive. Do not go here.

We booked through Booking.com and were given a terrible room with sewage and electrical problems. The owner said he'd refund us so we could find another place, but he lied. They charged us for the room and never returned the money. A very bad experience.

The apartment was super clean, with two bedrooms and new furniture, and the photos on Booking showed exactly what we got. The name has now changed to my sweet home istandbul, and it's been newly renovated. The location was superb, and the host, umut, was kind and considerate. We're a big family from Malaysia with small kids, and both the apartment and the host's hospitality worked really well for us during our three-night stay. Thanks umut.