Jinja Safari Hotel

Breakfast still wasn’t ready by 9am, and the beds and sheets were lousy. The rooms were filthy too. For the over 100K I paid, it wasn’t worth it at all. It felt like a lodge costing 20K. The worst hotel experience of my life. Don’t waste your time or money.

I stayed for a week for a residential conference and really felt at home. The staff were warm and hospitable, the meals were high quality, and breakfast was great. There was warm water in the shower too. I highly recommend this Hotel to anyone staying in Jinja.

We asked for a refund, but the manager couldn’t find a solution. Since we’d already paid on arrival, we couldn’t just leave and pay only for the first night. When I asked again, he gave me his boss’s number. I explained what had happened, but the boss hung up and wouldn’t answer again. That was the worst hotel service I’ve ever experienced. What kind of customer service is that?

Maybe I happened to visit on a busy night, but there’s very little to like here. The walls are decaying, the faucets are broken, and there’s dust and cobwebs everywhere. It has the feel of a deserted, run down colonial era building. With a location this strategic, you’d think the owners would make the most of it, but it feels like they’re trying to milk an unfed cow.