The Milner York

For our anniversary weekend, this was a super hotel. All the staff gave us a lovely welcome, and special thanks to Janet, head of housekeeping, for arranging complimentary anniversary bubbly. It's right beside the train station, and you can get into the rear of the hotel without even going out onto the street. York city centre is about a two-minute walk away. There's plenty of parking on site, discounted a little for hotel guests. It still costs a lot, though it's cheaper than nearby car parks for 24 hours. Dogs can stay in any room, but there's an extra £30 per night for them. Breakfast was very good, the gym was good and the pool was nice. The front-facing rooms and the Garden room have great views of the Minster.

The suite was just the right mix of comfort and style, and the view of the Minister made the stay feel extra special. We had drinks in the bar, where Adbur was really friendly. Carolynn greeted us and was amazing and warm throughout our two nights at The Milner. I'd definitely recommend this hotel to anyone visiting York.

The main hotel is beautiful and in a great location, with lovely reception rooms. Our accessible room on the lower ground had a really good accessible bathroom, but staying there felt like being in a different hotel. It was tired and definitely needed decorating, with stains on the chairs and carpet and an ironing board propped against the wardrobe. We'd been to the theatre and came back late. The entrance instructions said to ring for the concierge, so we waited about five minutes in minus 3-degree weather. He pointed out that we could use our key card to get in. Maybe that was obvious to others, but it wasn't to us while we were freezing in the dark.

The staff make you feel welcome, and nothing seems too much. We've stayed in a suite before, and it was stunning. This time we were in the sidlings rooms, which were adequate for what we needed. The breakfast restaurant was okay, also adequate. We had an issue at dinner, but it was sorted straight away. We had to rearrange because of medical issues, and the man my husband spoke with on the phone was extremely kind and helpful. We'll definitely come back every time we're in York.