Hampton Inn Charleston - Daniel Island

We stay in hotels a lot, and this was one of our worst stays. The front desk was very friendly at check-in and gave us lots of information, but the room's AC was difficult to get comfortable. It rattled loudly, and when my daughter tried to shower that evening, the handle wouldn't stay put. The water was either scalding or freezing. The next morning there was a live bug, apparently a roach, on my headboard. I was disgusted and worried it might be something worse. Staff asked how things were going, we reported the problems, and they assured us the room had been cleaned and serviced. When we returned that afternoon, it seemed nothing had been done. That night I had the same shower problem. We checked the beds and they looked OK, so we went to sleep, but in the morning we found another live bug in my daughter's bed. While checking for signs of bed bugs, we found old moldy Skittles and empty liquor bottles under the beds. Breakfast was bad too. The cereal was old and stale, and a staff member dropped the tongs on the floor, left them there while replenishing yogurt, then put them straight back on the counter. I asked if those were the ones that had fallen. He seemed annoyed and never brought out clean ones. The front desk woman was mortified when we told her. She said she'd email the owners and GM and that I could expect a call. Three days later, there's been no response. I'll follow up, and if they don't answer, I'll take it to corporate.

The food was really good, the beds were super comfortable, and the sheets felt fresh and clean. The hotel was spotless, from the lobby to the rooms, and the hospitality was top-notch. Almost every employee I met was professional, friendly, and genuinely helpful. This was one of my best hotel experiences. I used to stay at Holiday Inn Express, but Hilton has earned a loyal customer after this visit. Highly recommend!

The area around the hotel felt safe, with good dining options nearby. It had a good atmosphere and great rooms, and the location worked well for visiting Charleston. The staff were very friendly. I spoke with both the front desk and the facility manager.

The staff were pleasant, and check-in was quick, with checkout even quicker. I liked the clean room, the walk-in shower, the nice pool, and having plenty of parking. It's pet-friendly too. There are lots of nearby restaurants and plenty of DoorDash choices for a quiet night in. The location also makes for an easy short drive to Isle of Palm for the beach or over to Charleston's city market. I'd definitely stay here again.