Homewood Suites by Hilton Charlotte Airport

I stayed for a month, and the service was really bad. The room AC units couldn't hold even the lowest set temperature. Cabinets in the kitchen were sagging and looked like they might fall. At night, huge spiders, as big as a fist, came out in my friend's room. There was also a dead bug that remained through all the supposed cleanings. The hallways had a stench that never seemed to go away, and the elevators barely worked. Taking the stairs was faster. They claim to clean weekly, but during my stay my room was never cleaned. They just left towels on the counter and emptied the trash. I had to keep asking the rude staff for cleaning, over and over. The rooms are run down and poorly maintained. If you're considering staying here with family or friends, I'd advise against it. For a comfortable stay, avoid this place.

The staff were friendly, but the property was a total mess. I was there for 31 nights and had to ask for housekeeping twice, though extended stays were supposed to get it automatically every fifth night. After they changed the bedding and towels, I checked everything and found more hair and stains. The kitchen floor was never cleaned. Breakfast was iffy at best, with drinks varying from a half-gallon milk carton one day to only apple juice or water on others. Most food was inedible, sometimes hard to identify, and there wasn't a menu. The afternoon meals were only offered once a week despite what the signs said, and that food was iffy too. Conference room signs from early 2021 were still up nearly eight months later, which showed the lack of attention to detail. I also had to wait nearly an hour and a half for an airport shuttle after a weekend away. I had requested pickup more than 24 hours ahead and was told I was on the schedule. They ignored my app message, and the shuttle only came after I called. The front desk said the driver was “very busy” with airport runs that night, but I never saw it while waiting. The first room had an electrical problem with the kitchen lights and a closet door hanging off its hinge. I was told maintenance couldn't look for a few days. The furniture and carpet were unbelievably stained, the kitchen floor sticky, and the bed had little hairs and grease-like marks. Some towels were stained too. In the replacement room, which the front desk said had been inspected and was completely clean, I found much the same: stained carpet and furniture, sticky floors, hairy bedding, and a broken bedroom curtain. The dishes and silverware were disgusting and needed two washes on the highest setting to look remotely clean. There were three forks and eight spoons, and the kitchen items were inconsistent. The first room had no hair dryer but did have a luggage holder; the second had a hair dryer but no luggage holder. Once I accepted that the rooms were probably all similar, I spent as little time as possible in the second one, out of disgust. As a Diamond member, I was far from impressed and am hesitant to stay with Hilton again. I would give the property zero stars if I could.

The front desk staff were lovely and the bed was comfortable, but this place doesn't live up to the comfortable quality I've always associated with Homewood Suites. The room was dirty and dated, with stained furniture and threadbare, creeping carpet. There was dirt and staining on the walls, doors, and bedclothes, and dust and hair along every wall. I doubt the carpet or floor had been properly cleaned in ages. The toilet had cigarette burns, and the ceiling fan was badly out of balance. The hallways and elevator looked just as dingy and in disrepair. The kitchenette had newer appliances and a good selection of dishes, but only knives and spoons, no forks. For the price, pick another hotel. Getting there was a mess too. I called from the airport for a shuttle and was told someone would come shortly and where to wait. After 45 minutes with no answer when I called again, I managed to get a ride from a shuttle at a nearby hotel. When I arrived, they said there was no shuttle service that day and that the person working was not reliable. All that was missing was a cockroach, and it would have felt like a discount motor inn. I can only assume management pays the rushed cleaning staff the bare minimum, and it shows.

The breakfast was fantastic, with waffles and biscuits & gravy, and the staff were friendly and accommodating. It's relatively close to the airport, and the price was decent. I'd maybe stay again just for the biscuits & gravy. There's room for maintenance work. The hotel had some wall marks that looked like luggage cart bumps and carpet stains in various places, though the room floors were fairly clean. Bathroom cabinet hardware had been removed, and the cabinets seemed to have been screwed shut. The hardware holes were still there, so it looked odd. The airport location meant jets flew overhead, and there was a loud repeating noise that I think came from a sliding door. The HVAC blower was in one bedroom and woke me when it cycled on and off. Late at night, I also noticed a hint of marijuana smell coming under the door.