Studio 6 Suites Charlotte, NC - Tyvola Rd/Executive Park

There isn't an airport shuttle, so an overnight layover can cost more than you'd expect. The front desk woman was great and really helpful, but the accommodation itself was awful. Baby roaches were on the kitchen floor, and the walls, floor, and sheets were stained. I checked the mattress for bed bugs and found lots of crumbs, but no bugs, at least. The hotel is meant to be nonsmoking, yet the whole place smelled like cigarettes. I wouldn't stay again even if they paid me. I'm not trying to be rude, the staff were lovely, but I have to be honest.

The kitchen is what makes this place feel like home to me. There's a full-size fridge, a small microwave, and a stove with an oven, which is especially nice since I like baking and cooking for myself. I also prefer that room service isn't required. I can clean my own space, wash my linens, and buy my own essentials. The on-site laundry room is small but always clean and well kept, which makes frequent laundry days easier. I moved to Charlotte six weeks ago as a single mom looking for a fresh start, and this has been the in-between place I needed while settling in. The staff are friendly, and I've had no issues since arriving. The decor looks dated and shows some wear, but everything works. My room feels like a studio apartment, which has helped me feel better about my current living situation. It's tucked away but still within driving distance of everyday necessities. The area feels safe, and the building is secure. I'd recommend this ESA location if you're visiting Charlotte or between homes.

The location is awesome, with expensive hotels, restaurants, and shopping centers nearby. The customer service is okay, and they do their best to work with you. But the place is uncomfortable, and I'd only suggest it if money is tight and you need somewhere fast. My suite is huge, with an oven and stove, and the bed is comfortable, so that's the good part. The hall carpets are filthy, there aren't enough towels, and the hallways smell really sour. The Wi-Fi keeps cutting in and out, the TV stopped working, the phone lines don't work, and the pictures online looked nothing like my room. The pullout couch is hard and has no linens, and the hot water isn't very hot. I'm stuck here for a week over Christmas, so I'll make the best of it. Stay at your own risk, and happy holidays.

Mario's kindness made a big difference to my stay. He was helpful and encouraging, and greeted me with the grace and empathy I needed. Extended Stay could use more people like him, especially for guests who aren't here on vacation and may have no other choice.