Sonesta Atlanta Airport South

We won’t be returning after what happened at dinner. While we waited at the pickup station, we saw a heavyset woman wearing glasses eat directly from our order. When we asked who she was, she identified herself as a supervisor. We could hear her talking with kitchen staff, and she said, “Don't say nothing.” She still brought the same food to us afterward. We left the fries uneaten and didn’t make a scene, but it was unsanitary and completely unprofessional, and it ruined the meal. Before that, our experience at Sonesta South had been fine and the hotel itself seemed decent. 2-22-2026.

The room was okay, the bed comfortable, and breakfast had a decent selection. The fastest check-in I’ve ever had at a hotel was the best part, with a friendly attendant. The lobby and its bathroom need updating, though, and the women’s bathroom doors wouldn’t lock. My stay was paid for by Delta after delays caused me to miss a connecting flight. The next day my flight wasn’t until 5:30, but I’d forgotten to ask for late checkout. Housekeeping came promptly at 11 a.m. to ask why I was still in the room. I called down and got checkout until noon, then less than half an hour later the desk called to hurry me out again. At noon they asked if I was taking the shuttle. I planned to work for a while, so I said I’d wait in the lobby, and the woman gave me a dirty look and reminded me the shuttle ran every 30 minutes. The shuttle drivers were courteous and on time. The hotel was basically empty while I waited, but staff sat at the desk talking, and I also heard a front desk attendant speak rudely to someone calling with a question. Staff made no effort to accommodate me, and guest service was lacking.

The free airport shuttle made this a convenient choice, but I wouldn’t stay again. My friends’ rooms were a bit better than mine. Mine had hair throughout the bathroom, stains on the bed comforter, a ripped duvet cover, and garbage on the floor that hadn’t been picked up. The mirror was taped up, and my friends’ room didn’t have body wash. The cleaning crew wasn’t great, though the bed itself was comfortable.

Our vehicle was broken into on the property and items were stolen. I understand a hotel might disclaim responsibility, but staff showed no urgency, concern, or support, and offered no guidance or accountability. We’d already had to switch rooms because of excessive noise, with no real attempt to accommodate us. Then staff harassed us to check out while we were dealing with these problems. There was no room service, despite it being advertised. The General Manager, Harris Strapp, chose to conduct an interview instead of helping us, refused a refund or reasonable compensation, and came across as completely unprofessional. This was one of my worst hotel stays. Poorly managed, with no concern for guest safety or respect, and I strongly recommend staying elsewhere.