Value Place Elgin

The staff were amazing, but roaches were crawling around the room from the moment I walked in, including in the fridge and on the tub. I had nowhere else to go, so I slept with the lights on and was terrified. I checked out early the next night, but they said I couldn't get a refund because I had stayed the first night. That's okay. I hadn't planned to review, but I expected a call from the manager about a possible refund and never heard back, so I wanted to warn other travelers.

The second room had dirt on the floor and dirty blood spots all over the walls, and only one stove burner worked. I asked for queen beds but got two hard double beds. The first room smelled like pee. The place needs a serious renovation before showing those misleading website photos. It's a lower-end wood spring hotel, and people were hanging around both the front and back entrances.

This is my second stay at WoodSpring Suites Columbia / FT Jackson, and it has that welcoming, family-like feel. Tonight a weekend receptionist greeted me as part of the “family.” Everyone has been quick and efficient with questions and needs. Big thanks to Shay and Quettei for being so positive, friendly, and ready to help new guests. I'd absolutely recommend considering WoodSpring Suites as your preferred hotel.

Miss Kim, Miss Debbie, and Miss Katina made our stay the best. The rooms are super clean too. 10/10, recommend!